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When you buy a car....PROBLEM please help

  Author:  58611  Category:(Discussion) Created:(11/21/2003 6:56:00 AM)
This post has been Viewed (491 times)

Hey guys! My cousin came to me last night because he bought a truck from a dealership on Aug 29, 2003. He went in and piad in full $6,000 cash when he bought it. They claimed they would send him the title within a few days. He never got it. He has called several times and once they claimed that they had it right there on thier desk, so he went back down there on a Sat to get it and they claimed that it was locked up in a room and they did not have the key to get it for him, but promised they would mail it to them. He has been going round and round with these people for several months now and still hasn't recieved the title for the truck. Now they are telling him that he needs to pay them another $100 to get it for him, claiming they have already mailed it to him. So I called the dealership this morning and the girl told me who I needed to speak to about the issue and he wouldnt be there until 3 today and that she remembered mailing it to him a few weeks ago. Well he still does not have it! So shouldnt they be responsible for getting that to him, he has already paid for it when he bought the truck, so why are they charging him another $100 to get it? WHat other course of action can we take here? Do we call a lawyer? The Better Business Burea? Or what? Please tell me where to proceed with this, I am gonna talk to the guy this afternoon, but would like to know what my options are in case I need to lay them out in front of him.

THANK YOU for your help with this!!!!!

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Date: 11/21/2003 7:37:00 AM  From Authorid: 52746    I don't know if things operate differently in the US as they do in the UK, but my first port of call would be to the director of the company. Failing that, a letter which include lines of some sort of Consumer Programme like the UK's Watchdog, tend to get action out of people - they hate bad publicity. From a legal standpoint, I really cannot say, sorry.  
Date: 11/21/2003 7:37:00 AM  From Authorid: 60052    The BBB would be a good start, they will be able to direct you as to what to do.  
Date: 11/21/2003 7:41:00 AM  From Authorid: 52746    I assume the BBB is the US equivalent to the UK's CAB - Citizen's Advice Bureau?  
Date: 11/21/2003 7:41:00 AM  ( From Author ) From Authorid: 58611    Thank you guys, I am gonna call a different dealership to get thier opinion as well before I talk to this guy this afternoon.  
Date: 11/21/2003 7:42:00 AM  ( From Author ) From Authorid: 58611    I think it is Sam Spade, It is an organization that is here to help consumers who have been ripped off by businesses.  
Date: 11/21/2003 7:42:00 AM  From Authorid: 2030    BBB, possibly, or better yet the local consumer fraud division. take the truck back to the dealer and tell them to either give back the money or produce a title or you are going to file a claim for fraud. If they didn't have clear title they had no right to sell it. And if they can't produce a title then you are entitled to your money back. The department of motor vehicles may want to get involved and even your local police dept.  
Date: 11/21/2003 7:45:00 AM  ( From Author ) From Authorid: 58611    THank you Bcar!!!  
Date: 11/21/2003 7:51:00 AM  From Authorid: 57404    I would call the BBB and file a complaint. They will contact the dealership and let them know a complaint has been filed and why and give the dealership time to correct it. The dealership has to give your friend the title, even if it got lost in the mail, the dealership has to get another one and send it. Your friend shouldn't be paying anything else. The deal is done. God Bless  
Date: 11/21/2003 8:13:00 AM  ( From Author ) From Authorid: 58611    Thats what I was thinking Cherokee Wolf! I will see what this guy says today at 3 and go from there, I hope he is not gonna be a pain in the behind about it~!  
Date: 11/21/2003 8:16:00 AM  From Authorid: 53284    Small claims court. I would also report the dealer to the DMV  
Date: 11/21/2003 8:52:00 AM  ( From Author ) From Authorid: 58611    Well so far I have talked to the local police who know about this dealer and have had problems with them in the past, the police instucted me to do the same thing WildBob says, contact a lawyer and call the DMV. Upon calling the DMV, I learned that it is the dealers responsibility to furnish a clean title andif they cant then it is an invalid sale, she also told me to find out if the $100 was for them to do a title bond which is for a lost title, and since we never hadthe title to begin with, I dont see how we should have to pay for it, and then she told me to speak with the Magistrate Judge about it. Now it is 12:00 and I have 3 more hours to go before I can talk to the guy at the dealership. But ya know it would really be nice if there was One place you could call about problems with car dealers instead of being passed around like this! I will let you know what happens this afternoon. Thank You all for helping me with this!!!!!!!  
Date: 11/21/2003 10:07:00 AM  From Authorid: 19092    Here in Spokane there is a news station on TV (local news) that has a section titles "2 on your side" they have helped many people resolve problems with buisnesses. And you can imagine, buisnesses HATE bad publicity...do you have anything like that in your area?? And even if you don't, I'd call the local news anyway, they may want to run your story...just a thought...  
Date: 11/21/2003 10:21:00 AM  ( From Author ) From Authorid: 58611    Yes we do have a guy on the local news that does that kind of thing, I will probably be contacting him as well if I cant get anywhere with the dealership! THanks for the idea King, that had totally slipped my mind!  
Date: 11/21/2003 10:47:00 AM  From Authorid: 29532    BBB takes forever. Go to the cops. They can do something like NOW. And yeah, DMV too.  
Date: 11/23/2003 12:50:00 PM  From Authorid: 6003    I wish you luck, I have never had a good experience when buying a vehicle.  
Date: 11/26/2003 7:20:00 AM  ( From Author ) From Authorid: 58611    Thanks Iguana Lady  

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